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Return Policy:
Any item can be returned provided it is clean and in the original packaging.
Returns must be made within 30 days of purchase.
Customer is responsible for return shipping fees. Or, we can provide a label for $8.
If your item is defective, email us at customerservice@neaterpets.com or call us at 877-917-PETS (7387)
Return labels must be approved by our customer service team. Our office hours are Monday through Friday, 8:30 AM - 5 PM EST. If you submit your return outside these hours, we will approve it when we are back in the office. We appreciate your patience and understanding.